Please note, enrolments in StarTime courses are not confirmed until full payment has been received and processed.
Our refund policy
Refunds will only be considered if cancellation occurs before the beginning of the relevant StarTime Workshop.
A minimum of ONE WEEK notice must be given to StarTime, prior to the commencement of the workshop. All refunds incur a $20 administration fee.
Once the workshop has commenced, or notice of less than 48 hours – refunds will not be given, unless a medical certificate can be provided to StarTime to prove extenuating circumstances. A medical certificate must be presented within a fortnight of requesting a refund for the term workshop in question.
As an alternative and last resort, the refund amount can be used as a credit towards another StarTime workshop (12mth expiry from date of purchase).
StarTime Studios reserves the right to cancel a workshop for reasons beyond our control. If this happens, all fees will be fully refunded or transferred to another course.
Health and safety
All participants must follow safety instructions as StarTime does not accept liability for personal injury. StarTime Studios reserves the right to refuse admission to anyone who poses a disciplinary problem to our coaches and staff.
StarTime Studios does not accept responsibility for personal property left at the venues we use.
Parents/Guardians must arrange for those in their charge to be dropped off and picked up from the appropriate venues and at the appropriate times agreed upon when enrolling as we cannot accept responsibility for students before or after the StarTime activities in which they are enrolled.
Your personal information
StarTime Coaches are all professional Actors and Performance Artists and therefore, and only as a last resort, we must reserve the right to make last minute substitutions of coaches and course material.
Photographs and recording
StarTime Studios reserves the right to make photographic and/or visual/audios recordings of our workshops and participants for inclusion in our archives for use as training and marketing materials. We will always make you aware of the fact we are filming and if you would prefer this material not be used by StarTime, please let us know.
By attending a StarTime workshop you agree to the full Terms & Conditions as laid out above, which are included in the workshop information pack, emailed upon enrolment.