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FAQ’s

Baxter Healthcare

Enrolment & Fees

  • To register your child firstly you need to select the workshop(s) you would like to register your child/children in to. Visit https://startime.com.au/baxter-holiday-schedule-staff/
    1. Click the ‘TICKETS’ button next to the first date you wish to enrol into, in the table below
    2. If you’re enrolling just one child choose the workshop labelled ‘Enrol 1 child’

      If you’re enrolling more than one child choose the workshop labelled ‘Enrol siblings’ to receive the 10% sibling discount.

    3. Follow the steps through to checkout.
    4. Then register your details, followed by your child’s details.
  • If workshops are full or closed, your details will be added to the Waitlist and we will reach out to you if a spot becomes available.
  • Spaces are limited in the program and bookings will be accepted on a first-in basis.
  • You will receive and email confirmation of your booking instantly. If you do not receive this, please send an email to info@startime.com.au to make sure your child has been registered.
  • Unregistered children will not be able to participate in the workshop and we cannot accept registrations on the day of the workshop.

The cost is $41.25/child per day.

Cancellation must be made in writing to info@startime.com.au at least 10 business days prior to the program. If a cancellation is made 10 business days or less prior to the start of the workshop no refund will be issued.

If you feel your child is capable of actively participating in activities over the length of a day (9.00-5.00, with regular breaks) then potentially this workshop will be suitable. However, we need parents to understand that our coaches will call you to pick up your if they are struggling to keep up, or taking extra teachers to keep them on task.
We would recommend just booking into the first day to see how your child goes, as that day the junior students will be engaged in science activities which is probably the easier of the two focused activities.

No, the cost of the workshop is a set fee.

On the Day

  • The workshop will run from 8:15am to 5:15pm. Drop off is between 8:15-9:00am and pick up is between 5:00-5:15pm. Please let us know if you need to pick up your child early.
  • There will be a lunch break from 12:30pm to 1:30pm.
  • We may be playing a video for the last hour or so of the day, largely because the children will start to lose their focus towards the end of the day. You are welcome to come and pick your child up during this time.
  • Once you are booked in, we will give you the exact timings in your confirmation email.
  • Please keep your child at home if they are too sick to attend, or if they have an airborne illness and are coughing.
  • If your child is sick and can no longer attend the workshop, please email info@startime.com.au immediately so that we can notify the Head Coach. Whilst we cannot issue a refund, we can offer you a voucher which can be used at the next Baxter Healthcare School Holiday Program.
  • Parents / guardians must arrange for the children to be dropped off and picked up from the venue at the designated times.
  • If for any reason that there will be a delay in picking up the child, please contact the program facilitator as soon as possible at 1300 463 513.
  • You will be charged a fee of $3 per minute after 5:15pm.
  • Please make sure that you have added details of anyone who may be picking up your child other than yourself in the online registration form. It is imperative that we have this information so that we can inform security.

You are welcome to pick them up when you like, however you will need to sign them out each time and advise one of the workshop supervisors on the day.

We follow the guidelines of the Office of the Children’s Guardian, whereby in the interest of child protection, we cannot have adults in the room without a verified and current Working with Children Check.

  • Please pack a lunch for your child/children. Children will have a 1-hour lunch break to eat and play. If you would prefer, you are welcome to take you child out for lunch between 12:30pm and 1:30pm instead.
  • Please also pack a water bottle, morning and afternoon tea.
  • Please do not pack items containing nuts or food that require heating or refrigeration.
  • If your child has an allergy, you will be required to submit a medical form when registering.

Please wear comfortable clothes and closed shoes. Please note that some workshops can get ‘messy’.

The maximum number of children who can be enrolled per day is 25. Children will be grouped by age.

It will be at least a ratio of 1:15 children per educator.

All children have the right to have a fun-filled and engaging day, and whilst we understand that children will be children, we do not accept bullying, aggressive and non-cooperative behavior.

If the organisers feel that the safety and interest of the other children is jeopardized because of this behavior, your child will be given three verbal warnings and you will be contacted on the third warning.  If the situation persists after this point, you will be asked to pick your child up.  If you cannot be reached, the emergency contact written in the registration form will be contacted instead. Whilst waiting to be picked up, they will not be able to participate in the workshop.

No refund will be given for this instance.

Anything which is left behind by children will be left at the venue. Our StarTime coaches are instructed not to take any lost property with them.

Medical / Emergencies

Please disclose any medical / behavioural conditions, that we need to be aware of, in order to ensure that we have the appropriate staff to safely manage all the children in our care. If in doubt, please disclose, and we will contact you for further information.

  • Appropriate safety precautions and instructions are provided at the start of the program. All care is taken to ensure that the children are in a safe and secure environment.
  • Parents / Guardians are required to sign-in their child upon arrival, and sign out before leaving the workshop, including if you take your child out for lunch.
  • If your child gets sick during the day, our program staff will call you to pick them up. You will be charged for this day as resources will already have been allocated.
  • Parents / Guardians must provide up-to-date emergency contact information, and the named emergency contact must be available to pick up the child at short notice.

We take anaphylaxis seriously. Any child that requires an EpiPen must bring theirs on the day, in association with the ASCIA Guidelines. This is so that in the event of an emergency we have the correct and required dose to hand. Please give the EpiPen to one of our staff on morning sign-in and ensure that all information of the allergic condition was recorded on registration.

During an emergency, it is the responsibility of the facilitators to ensure all children are safely evacuated from the building. Parents/guardians must follow their levels’ evacuation plans as per usual the dispersal method.

Terms & conditions
By attending a StarTime workshop you agree to our full Terms & Conditions, to view click here.