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FAQ’s

Charter Hall Summer 2023 Holiday Program

Enrolment & Fees

  • To register click here
    1. Select the workshop/day you wish to enrol into and scroll down to ‘Purchase Your Ticket’

    2. Select the number of tickets (one ticket per child) Click on ‘Add to cart’

      If you would like to enrol into other workshops/days of the week then scroll down and repeat the process before you select ‘checkout’.

    3. Once you have added the required number of tickets for each of the days you’d like to enrol into then click ‘checkout’

    4. Follow the steps to complete the form. Note: please ensure you add any medical conditions we need to be aware of in the ‘Additional information’ field.

    5. Add the full name of your child(ren) under the ‘Ticket Holder’.

    6. Enter your coupon code in the green panel above ‘Billing details’. Your coupon code is: chartjan23

    7. Read and agree to the Terms and Conditions and click ‘Place Order’.

  • You will receive an email confirmation of your booking instantly. If you do not receive this, please send an email to info@startime.com.au to make sure your child has been registered.
  • A reminder email will be sent 4 days before the week of workshops begin.

The cost of the StarTime holiday program is covered by Charter Hall. Please remember to use the coupon code: chartjan23 to ensure you bypass the payment gateway. This coupon code is valid until 24th January, 2023.We kindly ask families to notify StarTime if their child(ren) is unable to attend the workshop. Please email info@startime.com.auIf you feel your child is capable of actively participating in activities over the length of a day (9.00-5.00, with regular breaks) then potentially this workshop will be suitable. However, we need parents to understand that our coaches will call you to pick up your child if they are struggling to keep up, or taking extra teachers to keep them on task.

On the Day

  • The workshop will run from 8:15am to 5:15pm
    Note: the structured workshop times are between 9am and 5pm. From 8.15am – 9am and 5pm -5.15pm is free play/movie time etc. You are welcome to drop off or pick up your child during these times.
  • There will be a lunch break from 12:30pm to 1:30pm.
  • Please keep your child at home if they are too sick to attend, or if they have an airborne illness and are coughing.
  • If your child is sick and can no longer attend the workshop, please email info@startime.com.au immediately so that we can notify the Head Coach.
  • Parents / guardians must arrange for the children to be dropped off and picked up from the venue at the designated times.
  • If for any reason there will be a delay in picking up your child, please contact the program facilitator as soon as possible on 1300 463 513.
  • Please make sure you have added details of anyone who may be picking up your child other than yourself under ‘Additional Information’ in the online registration form.

You are welcome to pick them up when you like, however you will need to sign them out each time and advise one of the workshop supervisors on the day.

We follow the guidelines of the Office of the Children’s Guardian, whereby in the interest of child protection, we cannot have adults in the room without a verified and current Working with Children Check.

  • Please pack a lunch for your child/children. Children will have a 1-hour lunch break to eat and play. If you would prefer, you are welcome to take you child out for lunch between 12:30pm and 1:30pm instead.
  • Please also pack a water bottle, morning, afternoon tea, and any medications required on the day (named and labelled with instructions).
  • Please do not pack items containing nuts or food that require heating or refrigeration.
  • If your child has an allergy, you will be required to submit a medical form when registering.

Please wear comfortable clothes and closed shoes. Please note that some workshops can get ‘messy’.

Children will be divided into their age groups, unless there is a sibling or friend who would like to stay in the same group. Group sizes are usually between 15-25 in size.

It will be at least a ratio of 1:15 children per educator. There are at least two educators onsite.

All children have the right to have a fun-filled and engaging day, and whilst we understand that children will be children, we do not accept bullying, aggressive and non-cooperative behavior.

If the organisers feel that the safety and interest of the other children is jeopardized because of this behavior, your child will be given three verbal warnings and you will be contacted on the third warning.  If the situation persists after this point, you will be asked to pick your child up.  Whilst waiting to be picked up, they will not be able to participate in the workshop.

Anything which is left behind by children will be left at the venue. Our StarTime coaches are instructed not to take any lost property with them.

Medical / Emergencies

Upon registering please disclose any medical / behavioural conditions, that we need to be aware of in the ‘Additional information’ field. This will ensure that we have the appropriate staff to safely manage all the children in our care. If in doubt, please disclose, and we will contact you for further information.

  • Appropriate safety precautions and instructions are provided at the start of the program. All care is taken to ensure that the children are in a safe and secure environment.
  • Parents / Guardians are required to sign-in their child upon arrival, and sign out before leaving the workshop, including if you take your child out for lunch.
  • If your child gets sick during the day, our program staff will call you to pick them up.
  • Parents / Guardians must provide up-to-date emergency contact information, and the named emergency contact must be available to pick up the child at short notice.

We take anaphylaxis seriously. Any child that requires an EpiPen must bring theirs on the day, in association with the ASCIA Guidelines. This is so that in the event of an emergency we have the correct and required dose to hand. Please give the EpiPen to one of our staff on morning sign-in and ensure that all information of the allergic condition was recorded on registration.

During an emergency, it is the responsibility of the facilitators to ensure all children are safely evacuated from the building.

Terms & conditions
By attending a StarTime workshop you agree to our full Terms & Conditions, to view click here.