Date : 
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Location : frequently asked questions
How do I enrol?
TBC based on rego page link.
How much do the workshops cost?
$135, employees pay $30, contractors pay $40.
How old does my child need to be to attend the workshop?
5-12 years old.
What time does the workshop start and finish?
The workshop will run from 8:30am to 5:30pm. Note: the structured workshop times are between 9am and 5pm. From 8.30am – 9am and 5pm -5.30pm is sign in and out time. You are welcome to drop off or pick up your child during these times. There will be a lunch break from 12:30pm to 1:30pm.
What if my child isn't feeling well?
Please keep your child at home if they are too sick to attend, or if they have an airborne illness and are coughing. If your child is sick and can no longer attend the workshop, please email [email protected] immediately so that we can notify the Head Coach.
Do I need to pack food and drink for my child?
Please pack a lunch for your child/children. Children will have a 1-hour lunch break to eat and play. If you would prefer, you are welcome to take your child out for lunch between 12:30pm and 1:30pm instead. Please also pack a water bottle, morning, afternoon tea, and any medications required on the day (named and labelled with instructions). Please do not pack items containing nuts or food that require heating or refrigeration. If your child has an allergy, you will be required to submit a medical form when registering.
What are the Drop-Off and Pick-UP arrangements?
Parents / guardians must arrange for the children to be dropped off and picked up from the venue at the designated times. If for any reason there will be a delay in picking up your child, please contact the program facilitator as soon as possible on 1300 463 513. Please make sure you have added details of anyone who may be picking up your child other than yourself under ‘Additional Information’ in the online registration form.
Can I pick up my child early?
You are welcome to pick them up when you like, however you will need to sign them out each time and advise one of the workshop supervisors on the day.
What is your Teacher to Child ratio?
It is at least a ratio of 1:15 children per educator. There are at least two educators onsite.
How large are your group sizes?
Children may be divided into their age groups. We do however accomodate siblings or friends who would like to stay in the same group.
Can I stay and watch my child?
We follow the guidelines of the Office of the Children’s Guardian, whereby in the interest of child protection, we cannot have adults in the room without a verified and current Working with Children Check.
Child Safety
All children have the right to have a fun-filled and engaging day, and whilst we understand that children will be children, we do not accept bullying, aggressive and non-cooperative behavior. If the organisers feel that the safety and interest of the other children is jeopardized because of this behavior, your child will be given three verbal warnings and you will be contacted on the third warning. If the situation persists after this point, you will be asked to pick your child up. Whilst waiting to be picked up, they will not be able to participate in the workshop.
What should my child wear?
It is best for your child to wear comfortable clothes and closed shoes. Please note that some workshops can get ‘messy’. If the organisers feel that the safety and interest of the other children is jeopardized because of this behavior, your child will be given three verbal warnings and you will be contacted on the third warning. If the situation persists after this point, you will be asked to pick your child up. Whilst waiting to be picked up, they will not be able to participate in the workshop.
What happens to 'Lost Property'?
Anything which is left behind by children will be left at the venue. Our StarTime coaches are instructed not to take any lost property with them.
Medical / Emergencies
Upon registering please disclose any medical / behavioural conditions, that we need to be aware of in the ‘Additional information’ field. This will ensure that we have the appropriate staff to safely manage all the children in our care. If in doubt, please disclose, and we will contact you for further information. Appropriate safety precautions and instructions are provided at the start of the program. All care is taken to ensure that the children are in a safe and secure environment. Parents / Guardians are required to sign-in their child upon arrival, and sign out before leaving the workshop, including if you take your child out for lunch. If your child gets sick during the day, our program staff will call you to pick them up. Parents / Guardians must provide up-to-date emergency contact information, and the named emergency contact must be available to pick up the child at short notice. We take anaphylaxis seriously. Any child that requires an EpiPen must bring theirs on the day, in association with the ASCIA Guidelines. This is so that in the event of an emergency we have the correct and required dose to hand. Please give the EpiPen to one of our staff on morning sign-in and ensure that all information of the allergic condition was recorded on registration. During an emergency, it is the responsibility of the facilitators to ensure all children are safely evacuated from the building.
Terms & Conditions
By attending a StarTime workshop you agree to our full Terms & Conditions, to view click here.
