All children have the right to have a fun-filled and engaging day, and whilst we understand that children will be children, we do not accept bullying, aggressive and non-cooperative behavior. If the organisers feel that the safety and interest of the other children is jeopardized because of this behavior, your child will be given three verbal warnings and you will be contacted on the third warning. If the situation persists after this point, you will be asked to pick your child up. Whilst waiting to be picked up, they will not be able to participate in the workshop.

It is best for your child to wear comfortable clothes and closed shoes. Please note that some workshops can get ‘messy’.

Anything which is left behind by children will be left at the venue. Our StarTime coaches are instructed not to take any lost property with them.

Upon registering please disclose any medical / behavioural conditions, that we need to be aware of in the ‘Additional information’ field. This will ensure that we have the appropriate staff to safely manage all the children in our care. If in doubt, please disclose, and we will contact you for further information.

Appropriate safety precautions and instructions are provided at the start of the program. All care is taken to ensure that the children are in a safe and secure environment.

Parents / Guardians are required to sign-in their child upon arrival, and sign out before leaving the workshop, including if you take your child out for lunch.

If your child gets sick during the day, our program staff will call you to pick them up.

Parents / Guardians must provide up-to-date emergency contact information, and the named emergency contact must be available to pick up the child at short notice.

We take anaphylaxis seriously. Any child that requires an EpiPen must bring theirs on the day, in association with the ASCIA Guidelines. This is so that in the event of an emergency we have the correct and required dose to hand. Please give the EpiPen to one of our staff on morning sign-in and ensure that all information of the allergic condition was recorded on registration.

During an emergency, it is the responsibility of the facilitators to ensure all children are safely evacuated from the building.